Terms of Service

Last updated: 3 September 2025

These Terms govern your use of our website and booking services. By booking an appointment with Short Zak & Sides, you agree to these Terms.

Bookings

  • Bookings must be made at least 30 minutes in advance.
  • Please arrive a few minutes early. If you are late, we may need to shorten or reschedule your service.
  • We reserve the right to refuse service where safety, hygiene or conduct standards are not met.

Cancellations & Rescheduling

  • You may cancel or reschedule up to 12 hours before your appointment at no charge.
  • Inside 12 hours (including no-shows), a 50% fee of the booked service price is payable.
  • If we must cancel or reschedule, we’ll contact you promptly and offer the next available slot.

Prices & Payments

  • Current prices are shown on our Services and Booking pages and may change without notice.
  • We accept the payment methods advertised in-shop/online. Any online payments are processed securely by our provider; we do not store full card details.
  • Tips are optional and at your discretion.

Health & Hygiene

  • Please tell us about any allergies, skin conditions or health issues before your service.
  • We follow professional hygiene standards and maintain clean tools and work areas.

Minors

Clients under 16 should be accompanied by a parent or guardian.

Beverages & House Rules

  • Complimentary refreshments may be offered while you wait. Alcoholic beverages are for 18+ only—ID may be required.
  • Please respect the premises, staff and other clients. We operate a zero-tolerance policy for abuse or disorderly conduct.

Photography & Social Media

We may ask to take photos of your haircut/beard for our portfolio or social channels. We will only use images with your consent.

Complaints & Adjustments

  • If you’re not satisfied, please tell us within 48 hours. We’ll aim to resolve it with a tidy-up or adjustment.
  • Refunds are not guaranteed and are considered case-by-case, taking into account the service provided and results.

Website Use

Do not misuse the site or attempt to interfere with its operation. Content is provided “as is” without warranties. We may modify or discontinue features at any time.

Liability

Nothing in these Terms limits your consumer rights. To the extent permitted by law, our liability for services and website use is limited to the amount you paid for the relevant service.

Privacy

See our Privacy Policy for how we handle your data.

Contact

Questions? Contact zak@zaksbarbers.co.uk or 07487 632975.